Shipping Policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Country

Estimated delivery time

Price

Kuwait

1 to 3 business days

3 KD

GCC 

4 to 7 business days

6 KD

Rest of world

9 to 13 business days

13 KD

Local delivery

Deliveries are made from 9 AM on Sat-Fri. We will contact you via Whatsapp with the phone number you provided at checkout to notify you on the day of our arrival. 

International shipping

We offer worldwide shipping via Aramex.

  

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your shipping confirmation email, please contact us at support@basmabyhaya.com or +965 69604777 with your name and order number, and we will look into it for you.

 

If you have any further questions, please don't hesitate to contact us at support@basmabyhaya.com.